bgt999 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

Registration Data

When you create a bgt999 account, we collect the following information directly from you: your full legal name as it appears on your government-issued identity document; your date of birth (to verify that you meet our 18+ age requirement); your residential address in Bangladesh (including district and division, for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh); your email address; your mobile phone number; and a username and password of your choosing. This registration data is the foundational dataset linked to your bgt999 account and is required to create and maintain an account in good standing.

Identity Verification (KYC) Data

As part of our Know Your Customer obligations, bgt999 may request documentary evidence of your identity and age. KYC documents we may collect include scanned or photographed copies of your Bangladesh National Identity Card (NID), a valid Bangladeshi or international passport, a birth certificate, and proof of address such as a utility bill or bank statement issued within the last three months. We may also request confirmation of ownership of the payment method you use, for example a screenshot of your bKash or Nagad account showing your registered mobile number. KYC documents are stored securely and are used solely for identity and age verification purposes.

Financial Transaction Data

When you deposit or withdraw funds, bgt999 records the transaction amount in BDT, the payment method used (for example bKash, Nagad, Rocket, Upay, or a participating Bangladeshi bank such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), the transaction reference number provided by your payment provider, and the date and time of the transaction. bgt999 does not store full payment account credentials such as complete mobile wallet PINs. We record the mobile number or account identifier associated with your payment method solely for the purpose of processing deposits and withdrawals and for fraud prevention.

Gameplay and Betting Activity Data

bgt999 maintains a record of all bets placed, games played, wagers settled, bonuses claimed, and wagering requirement progress associated with your account. This data is used for account management, bonus settlement, dispute resolution, and fraud detection. Gameplay records are also used in aggregate, anonymised form for the purpose of improving game offerings and service quality.

Technical and Device Data

When you access bgt999 through a browser or mobile device, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, referring URL, pages visited on bgt999, session duration, and timestamps of access. This technical data is used for security monitoring, fraud detection, session management, and aggregate traffic analytics. We do not use this data to build individual behavioural advertising profiles.

Communications Data

If you contact bgt999 support via email at [email protected], or via any in-platform messaging feature, we retain a record of those communications including the content of the messages, the date and time of contact, and the outcome of any support request or complaint. This data is used to ensure continuity of support, to investigate complaints, and to improve service quality.

bgt999 uses the personal data it collects exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first seeking your explicit consent.

Account Creation and Management

We use your registration data to create and maintain your bgt999 account, to authenticate your identity when you log in, to communicate important account-related notices (such as security alerts, withdrawal confirmations, and policy updates), and to provide customer support when you contact us.

Age Verification and KYC Compliance

bgt999 is legally and ethically obligated to verify that all players are aged 18 or above and that accounts are operated by the person in whose name they are registered. We use KYC data — including identity documents and payment method verification — to fulfil this obligation. KYC compliance also enables us to detect and prevent fraud, money laundering, and the misuse of multiple accounts.

Processing Deposits, Withdrawals, and Bonus Settlements

Financial transaction data is used to process your BDT deposits and withdrawals accurately through your chosen payment method (bKash, Nagad, Rocket, Upay, or a partner Bangladeshi bank), to record transaction history in your account, to calculate and apply bonus credits and wagering requirements, and to issue withdrawal payments to your verified payment method.

Security and Fraud Prevention

Technical data including IP addresses, device identifiers, and session logs are used to monitor for suspicious account activity, to detect and investigate potential fraud or bonus abuse, to enforce our one-account-per-player policy, and to protect the integrity of the bgt999 Platform and its honest players.

Responsible Gaming Compliance

bgt999 uses account activity data — including deposit frequency, wager volume, and session length — to identify patterns that may indicate problematic gambling behaviour. Where such patterns are identified, bgt999 may reach out to the Account Holder with responsible gaming information or, in some cases, apply temporary account restrictions in the player's interest. This processing supports our commitment to the welfare of our players.

Service Improvement and Analytics

We use aggregated, anonymised data derived from gameplay records and site usage patterns to understand which games and features are most popular, to optimise the Platform's performance and layout, and to develop new services. This aggregate analytics data cannot be traced back to individual players.

Marketing Communications

With your consent, bgt999 may send you promotional emails or in-platform notifications about new bonus offers, tournaments, seasonal promotions (for example around Eid, Pohela Boishakh, or major BPL cricket fixtures), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect your ability to use bgt999.

bgt999 does not sell, rent, or otherwise trade your personal information to any third party for commercial purposes. However, in order to deliver our services, we do share limited and necessary data with the following categories of trusted third-party partners, all of whom are bound by strict data processing agreements:

Payment Service Providers

When you make a deposit or withdrawal, bgt999 shares the minimum necessary transaction data with your selected payment service provider — for example bKash, Nagad, Rocket, Upay, or a partner Bangladeshi bank — to facilitate the transfer. This data is limited to the transaction amount in BDT, your registered payment account identifier (mobile number or bank account reference), and the transaction reference. We do not share your full betting history or identity documents with payment providers.

Game Software Providers

The casino games and sports betting products on bgt999 are supplied by certified third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe. These providers may receive a session token or anonymised player identifier to authenticate your game session and to record game outcomes for settlement purposes. They do not receive your name, address, or full identity documentation.

Identity Verification Services

bgt999 may use third-party identity verification and fraud screening services to assist with KYC processing. Where your identity documents are submitted to such a service, the provider operates under a data processing agreement with bgt999 and is prohibited from using your data for any purpose other than the verification task for which it was engaged.

Legal and Regulatory Authorities

bgt999 will disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities in Bangladesh when required to do so by applicable law, court order, or in connection with a legitimate investigation into fraud, money laundering, or other criminal conduct. We will not disclose data beyond what is legally required in such circumstances.

Professional Advisors

bgt999 may share data with its legal advisors, auditors, and accountants where necessary for the purposes of legal compliance, financial audit, or dispute resolution. All such advisors are subject to professional confidentiality obligations and to contractual data protection requirements imposed by bgt999.

Business Transfers

In the event that bgt999 undergoes a merger, acquisition, or transfer of all or substantially all of its assets, personal data held about registered players may form part of the transferred assets. In such circumstances, bgt999 will notify affected Account Holders via their registered email address before their data is transferred or becomes subject to a different privacy policy.

bgt999 uses cookies and similar tracking technologies to ensure the secure and reliable operation of the Platform, to remember your session preferences, and to gather aggregate statistics about how our pages are used. This section explains what cookies we use, what they do, and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) by a website when you visit it. They allow the website to recognise your device and remember certain information about your visit, such as whether you are logged in. Cookies do not contain executable code and cannot be used to access other data on your device.

Types of Cookies Used by bgt999

Strictly Necessary Cookies: These cookies are essential for the bgt999 Platform to function. They enable core features such as user authentication (keeping you logged into your account during a session), session security tokens, and the maintenance of your game session state. Without these cookies, you would not be able to log in, place bets, or use any authenticated feature of the Platform. These cookies cannot be disabled without affecting the fundamental operation of the site.

Performance and Analytics Cookies: bgt999 uses aggregate analytics data to understand which pages and features are most used and to identify technical issues. Analytics cookies collect information in an anonymised form — they record page paths, session lengths, and error events, but do not record your name, betting history, or account balance. This data is used solely to improve the performance and usability of the Platform.

Functional Cookies: Functional cookies remember your preferences, such as your preferred display language and any accessibility settings you have applied. They improve the consistency of your experience across sessions without tracking your behaviour for advertising purposes.

What bgt999 Does NOT Use: bgt999 does not use third-party advertising cookies, cross-site tracking pixels, social media remarketing cookies, or any cookie technology designed to build a behavioural advertising profile. We do not permit third-party advertising networks to place tracking cookies on bgt999 pages.

Managing Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your bgt999 account. Instructions for managing cookies are available in the help documentation of your browser (for example Chrome, Firefox, Safari, or Microsoft Edge). On mobile devices, equivalent settings are available in your device's privacy or browser settings menu.

bgt999 takes the security of your personal data seriously. We implement a layered approach to data security designed to protect your information against unauthorised access, accidental loss, alteration, and disclosure. The following measures are in place across all bgt999 systems that handle personal data.

Encryption

All data transmitted between your device and bgt999 servers is encrypted using TLS (Transport Layer Security) protocols. Identity documents and payment-related records stored in our systems are encrypted at rest using AES-256 encryption. Account passwords are stored as salted cryptographic hashes and are never stored in plaintext. bgt999 staff do not have access to your account password and will never ask you to share it.

Access Controls

Access to systems containing personal data is restricted to bgt999 staff and contractors who require it to perform their defined job functions. Access rights are granted on a least-privilege basis and are reviewed periodically. All staff with access to personal data undergo data handling training and are bound by confidentiality obligations. Multi-factor authentication is required for administrative access to data systems.

Infrastructure Security

bgt999's Platform infrastructure is hosted on servers protected by firewalls, intrusion detection systems, and regular security patch management. We conduct periodic security assessments to identify and remediate vulnerabilities. Server access logs are monitored for unusual patterns that may indicate unauthorised access attempts.

Incident Response

In the event of a data security incident that results in a risk to the rights and privacy of Account Holders, bgt999 will take immediate containment steps and will notify affected players via their registered email address as promptly as practicable. The notification will describe the nature of the incident, the categories of data affected, the steps bgt999 has taken in response, and any recommended actions for the affected player.

Your Role in Security

While bgt999 takes extensive measures to protect your data, you also play an important role in account security. You should choose a strong, unique password for your bgt999 account, never share your login credentials with any other person, and notify us immediately at [email protected] if you suspect any unauthorised access to your account. bgt999 will never contact you by email or phone to request your account password.

bgt999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, audit, and anti-money-laundering obligations. When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual Account Holder.

Account Data

Registration data — including your name, date of birth, contact details, and account credentials — is retained for the full duration that your bgt999 account remains open. Following permanent account closure, registration data is retained for a minimum period of five years in order to comply with anti-money-laundering record-keeping requirements and to enable bgt999 to respond to any legal disputes or regulatory enquiries that may arise after closure.

KYC and Identity Documents

Copies of identity documents submitted as part of the KYC process are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later. This retention period reflects standard anti-money-laundering and counter-terrorism financing record-keeping requirements. After the applicable retention period, KYC documents are securely deleted from bgt999's systems.

Transaction Records

Records of all financial transactions — deposits, withdrawals, and bonus settlements — are retained for a minimum of five years from the date of each transaction. This enables bgt999 to respond to financial disputes, to satisfy audit requirements, and to demonstrate compliance with applicable financial regulations. Transaction records older than five years with no associated outstanding dispute or regulatory requirement are deleted or anonymised on a rolling basis.

Gameplay Records

Individual betting and gameplay records are retained for a period of two years from the date of each wager for the purposes of dispute resolution and bonus settlement verification. After two years, gameplay records are either deleted or aggregated into anonymised statistical data that cannot be traced to an individual account.

Support Communications

Records of customer support interactions — including email correspondence and in-platform messages — are retained for two years from the date of the last communication in each support thread. This allows bgt999 to maintain continuity of support and to review the handling of any complaint that is escalated at a later date.

Marketing Consent Records

Where you have given consent to receive marketing communications from bgt999, a record of that consent — including the date and method by which consent was provided — is retained for the duration of your account and for two years following account closure, in order to demonstrate compliance with applicable data protection practices.

Right to Access

You have the right to request a copy of the personal data that bgt999 holds about you. Upon receiving a verified access request, bgt999 will provide you with a summary of the categories of data held, the purposes for which it is processed, and, where feasible, a copy of the data itself. We may need to verify your identity before fulfilling an access request to ensure that data is not disclosed to an unauthorised person.

Right to Correction

If any of the personal data bgt999 holds about you is inaccurate or out of date, you have the right to request that it be corrected. For example, if you have changed your residential address or your contact email address, you may update this information directly in your account settings or by contacting [email protected]. Where a correction request relates to identity data such as your legal name or date of birth, we may require supporting documentation before making the correction.

Right to Deletion

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis exists for processing, or where you believe the data has been processed unlawfully. Please note that bgt999 is subject to legal retention obligations — for example in relation to financial transaction records and KYC data — which may prevent immediate deletion of certain data categories even following a valid deletion request. In such cases, bgt999 will inform you of the specific legal basis requiring continued retention.

Right to Restrict Processing

You may request that bgt999 restrict the processing of your personal data in certain circumstances — for example while the accuracy of data you have disputed is being verified, or while you await the outcome of an objection you have raised to a particular processing activity. During a restriction period, bgt999 will continue to store the data but will not carry out any further processing operations on it beyond what is strictly necessary for storage security.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. If you object to marketing, bgt999 will cease all promotional communications to you immediately. You may exercise this right by contacting [email protected] or by updating your communication preferences in your account settings. Your ability to use bgt999 is not affected by withdrawing marketing consent.

How to Exercise Your Rights

To exercise any of the rights described above, please send a written request to [email protected] from the email address registered to your bgt999 account. Your request should state which right you wish to exercise and provide sufficient information to enable us to locate your account and verify your identity. bgt999 will not charge a fee for processing a reasonable privacy rights request.

Right to Amend

bgt999 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data handling practices, changes in applicable law or regulation, or improvements to our services. The version date displayed in the hero section at the top of this page indicates when the Privacy Policy was most recently updated.

Notification of Material Changes

Where a proposed change to this Privacy Policy is material — meaning it would significantly affect how your personal data is collected, used, or shared — bgt999 will notify registered Account Holders via email to the address registered to their account at least 7 days before the change takes effect. The notification will clearly describe the nature of the change and provide a link to the updated Privacy Policy. If you do not wish to accept a material change, you may close your account before the change takes effect; your verified real-money balance will be returned to your registered payment method.

Continued Use Constitutes Acceptance

For minor and non-material updates — such as typographical corrections, clarifications of existing practices, or changes in contact information — bgt999 will update the Privacy Policy without advance notification. Continued use of the bgt999 Platform after any Privacy Policy update constitutes your acceptance of the revised terms. We therefore encourage you to review this page periodically to stay informed about how bgt999 handles your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a complaint about how bgt999 has handled your personal data, please contact our support team at [email protected]. We treat all privacy-related complaints seriously and aim to provide a substantive response within 5 business days of receipt.